How long will shipping take?

This is an American-owned business that doesn't believe it should take 45 days to receive your product from China. Orders are sent from our New Jersey warehouse via USPS, FedEx, UPS, or DHL for international customers depending on speed and efficiency of delivery. Product will be shipped within 48 business hours. Please allow between 5-7 days for standard delivery. You will be emailed a tracking link after your order is shipped. Thank you for your purchase!

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

What’s included in the box?

You’ll receive the Vital Ear Cleaner device, a set of soft tips, a USB-C charging cable, and user instructions.

How often should I use the Vital Ear Cleaner?

Most users benefit from using it once a week or as needed, depending on wax buildup and personal comfort.

Is it hygienic?

Yes. The tips are washable and the device is easy to sanitize.

Does it store any footage?

Yes, you can save images or videos directly to your phone through the app if desired—but it’s totally optional.

How do I recharge it?

Comes with a USB-C cable—just plug it in like any modern device.

Is it painful to use?

Not at all. The soft silicone tips are designed for gentle cleaning and maximum comfort.